All contracts are subject to the following terms and conditions:

All covered units must be in good working order at the time contract takes effect. Crouse Brothers HVAC, Inc. reserves the right to refuse coverage of any unit. Coverage is effective for one year from the date that Crouse Brothers HVAC, Inc. receives payment for the coverage. This contract does not cover parts, equipment, or labor needed due to: Acts of God, fire, water, snow accumulation, freezing, vandalism, customer abuse, lack of fuel or electricity, introduction of contaminated fuel into system, switches or thermostats in the "off" position or improperly set, service calls on properly operating equipment, or service calls stemming from faulty carbon monoxide testers. This contract does not cover faulty external wiring, plumbing problems, venting problems, gas piping problems, thermostats, ductwork, or mold. Repair or replacement of leaking refrigerant line sets are not covered by this contract. This contract does not cover parts or labor for replacement of bad compressors, coils, or heat exchangers in units over ten years old. This contract does not cover replacement of condensing units, coils, blowers, furnaces, boilers, or electric heat. For covered items that are over ten years old, Crouse Brothers HVAC, Inc. reserves the right to refuse repair of any equipment deemed non-repairable or condemnable by Crouse Brothers HVAC, Inc. Contract service hours are as follows: Monday thru Friday: 7:30 a.m.-6:00p.m., Saturday: 7:30a.m. - 12:00 p.m. We will come out after these hours on an emergency* service basis only. Service visits at times outside the above-stated hours will incur an overtime charge of $25.00 per visit.

*Emergency is defined only as NO HEAT at a time when the outside temperature is below 40 degrees Fahrenheit. All service calls will be scheduled on a "first call, first serve" basis. When possible, service will be initiated within twenty-four hours of your request for service. Priority will be given to service contract customers, but there still may be a wait of up to 48 hours for a "no cool" call at a busy time. Service calls will be completed only as quickly as parts availability and labor scheduling permit. Customer is responsible for scheduling preventive maintenance. All pre-season preventive maintenance visits must be scheduled before May 15 for the summer and before November 15 for the winter. Crouse Brothers HVAC, Inc. reserves the right to perform preventive maintenance on all covered equipment during one service visit. This contract covers only residential equipment used in a non-commercial application. This contract does not cover service needed due to faulty system design or faulty installation. Crouse Brothers HVAC, Inc. will not handle or remove suspected asbestos material. Customer agrees that only authorized Crouse Brothers HVAC, Inc. personnel will provide service on the covered equipment during the term of the contract. If any other person or company services the covered equipment during the term of the contract, the contract will be null and void and the customer will not be eligible for any refund of the contract purchase price. Multiple system discounts are available. Labor-only contracts are also available.

Please call (410)398-1530 for details.